JMckinley Returns

    Return Policy - non personalized items
    If you are not completely satisfied with your purchase (non personalized items) - for any reason - return it in its original, unused condition within 30-days of our ship date for a refund of the purchase price less the cost of shipping & handling. Please follow steps 1-4 below.

    Return Policy - engraved items or items altered at the customers request
    Engraved or personalized items CANNOT be returned and are not covered by the above money back policy BUT if we make a spelling error or if the item is structurally damaged, we will replace it at no extra cost to you.

    Returns of Holiday purchases
    We have extended our return deadline for holiday purchases.
    Items shipped between November 1 and December 15 may be returned in accordance with the policy below by the following January 15 for refunds.

    Returns where no shipping was originally charged
    For orders where the shipping charge is waived, JMckinley will deduct actual shipping paid on the customers behalf in the event the item is returned.

      1.  Send an Email to request a return authorization number:

        List Your Name, address, Description of the item you are
        returning and the reason for the return.

      2.  Package the item with care in original packaging (including tissue paper):

        Items must be received undamaged to receive credit.
        We take a great deal of care in packaging our items so they dont move during shipment. Please package the item tightly in the jewelry box and the jewelry box tightly in the shipping box. If you hear anything when the box moves, it is not packaged tightly enough and could get damaged.

        Because so many people have sent returns so badly packaged and with no care to our products, we have had to adjust our return policy.A 10% improper packaging fee will be charge for returns that are not packaged with care for the protection of the merchandise.

        We do not issue refunds for damaged returns.

      3.  Mark the return authorization number (RA#) on the outside of the package and mail as follows:

        All Jewelry and non-leather items

        JMckinley-RA# xxx
        7522 Campbell Road Ste 113-142
        Dallas, Texas 75248
        All leather items

        Please email for return address

        Failure to email then ship to the alternate address
        will incur additional shipping charges.

        Please replace the "xxx" above with the return authorization number(RA#) obtained by email.

      4.  Packages returned require
      • A. Tracking
      • B. Insurance
      • C. Recipient Signature

        Return shipments must require a signature.
        We are not responsible for lost or misdirected mail.

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    Updated: 11-21-21 © All Rights Reserved, JMcKinleyCom 03 17 MM j18

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